How do I set up a conference call?
Do I have to make a reservation for my conference call?
Can I call the conference from any telephone?
How many people can I have on my conference call?
Do I need to call in first, before my committee?
I need to make a call this month and then not again for 60 days. Do I need to set up another account for that call?
I need only one call then will not need the service again. Can I still sign-up?
What does it cost?
Is there a setup &/or a cancellation fee?
How do I pay for my conference calls?
Can I get Summit Conference to bill me monthly?
How do you calculate my bill?
I have international participants in my conference call. How do they get into the call?
Do you offer a Premium Service?
What is your Customer Network Guarantee?
My conference call is at 10:00 AM Eastern time. What time is this in the Pacific (and other) time zone(s)?

How Do I set up a conference call?
You do not need to schedule a conference call. Our service is available 24 hours a day, 7 days a week YOu do not need to notify us when you use the system. Simply open an account on line by using the New Accounts link above.

In a few minutes you will receive an automated email with a permanent dial-in number, conference code, and instructions.

To use the system just share this information with your participants. (A lot of students just forward the email to their committee with the time and date of the conference).

When you dial in and enter your Conference Code (Security Code) your conference will begin. A reservation is never needed.

Do I have to make a reservation for my conference call?
No. There is no need to make a reservation for conference calls. Your service is available 24 hours a day, 7 days a week. You do not need to let us know when you are planning to have a conference call.

Can I call the conference from any telephone?Yes You can call in from any phone, of any kind, from anywhere.Callers from the USA and Canada use the (877) number all others use the (712) number.

How many people can I have on my conference call?
50

Do I need to call in first, before my committee?
No, you can call at any time. The first person hears a message "you are the first person to enter the conference" as the others come in a small tone is heard so the newcomer can be welcomed. We recommend making a test call prior to your conference. It will familiarize with the system and assure that the system is working. You will not be charged for test calls lasting less than one minute.

I need to make a call this month and then not again for 60 days. Do I need to set up another account for that call?
No. Your Summit conference account will remain active until you notify us. You can cancel your service by e-mailing us at: Support@summitconference.com

I need only one or two calls then will not need the service again. Can I still sign up?
Yes you can, you will pay only for the time you use.

What does it cost?
We charge a simple per minute rate of 9 cents per person, per minute. For example, this is $21.60 for a one hour conference with 4 callers. You pay only for time used. There are never any monthly fees, setup fees, cancellation fee, contracts or hidden costs. International callers using the (712) number will be charged long distance by their local phone company.

Is there a setup &/or a cancellation fee?
No. There is never a fee to sign up or cancel your account with Summit Conference Service.

How do I pay for my conference calls? Can I get Summit Conference Service to bill me instead of charging my credit card?
We accept Visa, MasterCard American Express and Discover credit cards. unfortunately, we are unable to bill or accept checks.

How do you calculate my bill?
After the end of each month, if you have made conference calls in the previous month, we calculate the total minutes used multiplied by 9 cents. State sales tax may be added.

I have international participants in my conference call. How do they get into the call?
International callers can dial into your conference call by using the Toll Dial-in Number (area code 712) instead of the toll-free Dial-In Number (area code 877). Everyone will go into the same conference. International participants will pay their own long distance charges.

Do you offer a Premium Service?
Summit Conference is a full service teleconferencing firm. If you need operator-assisted calls, Webcasting, Web conferencing, transcription services etc. then Summit is right for you. Email Sales@summitconference.com

What is your Customer Network Guarantee?
Everyday our network handles more than 10,000 calls. We use the industry’s "Gold Standard" conferencing equipment to insure a reliable, easy to use, conference call every time. If your conference call is not completely successful we will cheerfully refund the cost of the conference.

My conference call is at 10:00 AM Eastern time. What time is this in the Pacific (and other) time zone(s)?
Here is an example:

Time Zone	Eastern	Central	Mountain	Pacific
Time of Day	10:00 AM	9:00 AM	8:00 AM	7:00 AM

If your participants are in Indiana or Arizona, check with them directly. Here is a Web site where you can check the time anywhere in the world: http://www.timeanddate.com/