Frequently Asked Questions
Terms and Conditions
How do I set up
a conference call?
How long does it take
to get a conference call set up?
How do you charge for
conference calling?
I need only one call
then will not need the service again. Can I still sign-up?
Is there a setup
&/or a cancellation fee?
How do I pay for my
conference calls?
Can I get Summit Conference to bill my firm
each month?
How do you calculate
my bill?
Can
I set up my account online?
I need to make a call
this month and then not again for 60 days. Do I need to set up
another account for that call?
What is your Customer
Network Guarantee?
Technical Questions
Can I have more
than one conference call going at the same time on my
account?
What features are
available for individual participants on a conference
call?
What
features are available for the conference call Leader?
Can I record a
conference call and have people listen to it later?
Can I get a CD of my
conference call?
How many people can I
have on my conference call?
Is it possible to
have an operator assist our call?
Does each caller need
an access code or just the Leader?
Do I need two access
codes?
Miscellaneous Questions
Do I have to
make a reservation for my conference call?
I have international
participants in my conference call. How do they get into my
call?
Will
I hear a difference in sound or voice quality?
Do you offer a
Premium Service?
Do you offer Web
conferencing, data conferencing and webcasting?
Can I use Web
conferencing without the telephone conference call?
My conference call is
at 10:00 AM Eastern time. What time is this in the Pacific (and
other) time zone(s)?
How Do I set up a conference call?
- You do not need to schedule a conference call. Our service is available 24 hours a day, 7 days a week. Simply open an account on line or call our toll-free number (800) 906-4290 x3 to set up a conference account.
- We will send you an email with a permanent dial-in number and a Conference Security Code.
- Let your participants know the conference date, time, dial-in number and the Conference Security Code.
- A reservation is never needed. When you dial in and enter your Conference Security Code (or Leader PIN Code if you opt for one) and your conference call will begin.
How long does it take to get a conference call
set up?
Please allow 1 business day to set up your account.
We can usually set up an account in two hours if you call during our
normal business hours (Monday - Friday 8:30 AM - 8:30 PM Eastern
time). Call us us toll free at (800 906-4290 x3) or click here to
sign up online [add link here].
How do you charge for conference
calling?
We charge a simple per minute rate; you pay only for
time used. There are never any monthly fees, setup fees, contracts
or hidden costs. Send us a recent bill from your current provider
and we will show you how much you can save with Summit Conference.
I need only one or two calls then will not need
the service again. Can I still sign up?
Yes you can, You will
pay only for the time you use and you can cancel your service either
by calling us toll-free at (800 906-4290 x3) or by e-mailing us at:
Sales@summitconference.com.
Is there a setup &/or a cancellation
fee?
No. There is never a fee to sign up or cancel your
account with Summit Conference Service.
How do I pay for my conference calls?Can I get
Summit Conference Service to bill my firm each month instead of
charging my credit card?
We accept Visa, MasterCard and
American Express and corporate checks for monthly payments. We can
invoice for our services following a formal credit evaluation.
How do you calculate my bill?
After the
end of each month, if you have made conference calls in the previous
month, we calculate the total minutes used multiplied by your per
minute conference call rate top reach the total due to Summit.
Depending on the type of your organization, state and federal
telecommunications taxes may be added.
Can I set up my account online?
Yes.
Just click here [add the link here, too!] or on "Sign Up Now" our
homepage to order online now.
I need to make a call this month and then not
again for 60 days. Do I need to set up another account for that
call?
No. Your Summit conference account will remain active
until you notify us. You can cancel your service either by calling
us toll-free at (800 906-4290 x3) or by e-mailing us at:
Sales@summitconference.com.
What is your Customer Network
Guarantee?
Customer Network Guarantee
Everyday our network
handles more than 1000 calls. We use the industry’s leading
conferencing equipment to insure a reliable, easy to use, conference
call every time. If your conference call is not completely
successful we will cheerfully refund of the cost of the conference.
Can I have more than one conference call going
at the same time on my account?
Yes, but you will need to set
up a separate set of conference security codes for each concurrent
conference call. There is no additional charge to set up additional
sets.
What features are available for individual participants on a conference call?
- (*3) - Start/Stop Recording Playback. You must have the
Recording ID to utilize this feature.
- (*6) - Mute my line. Participants will continue to hear the conference call and will not be heard by others on the call. Press *6 again to un-mute your own line. People with noisy cell phones and or lots of background noise will appreciate this feature.
What features are available for the conference call Leader?
- (*2) - Record the call. Press *2 to begin recording the call
for future replay. Press *2 again to end recording.
- (*4) - Balance the volume on all lines on a call.
- (*5) - Presentation/Lecture Mode (group mute). Everyone will
hear the Leader, but not the participants. Press *5 again to open
all lines.
- (*6) - Mute my line. Press *6 again to un-mute your own
line.
- (*7) - Lock the call. Prevent additional callers from joining the call. Press *7 again to unlock the call.
Can I record a conference call and have people
listen to it later?
Yes, if you have both a Conference
Security Code and a Leader PIN on your conference account. During
your conference call, the Leader can press *2 to begin recording the
call and *2 again to stop recording. (NOTE: Recorded conference
calls will be retained for a minimum of 30 days. If the recording is
important to retain for longer, you may want to ask us to transfer
it to a CD.)
Can I get a CD of my conference
call?
Yes. It is easy to take advantage of this optional
service from Summit Conference Service. Record the call as described
above and then notify us within 30 days of the conference date at
(800 906-4290 x3) or via email. Tell us the date and time of the
recording, the recording number and the approximate length of the
call. We will transfer the recording to a CD ($49.00 plus shipping)
in the file format you choose (.wav or CD audio). If you want to put
your conference call on your Web site, we recommend using a .wav
file.
How many people can I have on my conference
call?
Depending on the type of service you choose, you can
have as many people as you wish on a conference call. (The default
is 50). Let us know at conference account setup time how many
callers you expect on your calls. It is a good idea to have
participants in the same building meet in a conference room to share
a line using a speakerphone. This will allow for even more
participants on your call. If you need more than 50 lines, please
contact our Sales department at: (800 906-4290 x3).
Is it possible to have an operator assist our
call?
Yes. Operator-assisted calls must be scheduled in
advance. Summit conference calls can be attended by a Summit
Operator. That means operators can greet participants, conduct
Q&A sessions, and monitor the call. Call us at (800 906-4290 x3)
for more information.
Does each caller need an access code or just
the Leader? Do I need two access codes?
When you receive your
confirmation from Summit Conference, it will include your own
permanent Dial-in Number and one conference security code to access
your conference calls. Give the Conference Security Code to each of
your meeting attendees along with the Dial-in Number. Adding a
Leader PIN to your account is optional and it can be used only by
you, as the leader, to access Leader-only functions such as group
mute. If you have only 1 access code for all participants, the
conference call will start when the 2nd participant enters the call.
Do I have to make a reservation for my
conference call?
Only for Operated-assisted conferences.
There is no need to make a reservation for regular conference calls.
Your service is available for conference calls 24 hours a day, 7
days a week. You do not need to let us know when you are planning to
have a conference call.
I have international participants in my
conference call. How do they get into my call?
International
callers can dial into your conference call by using the Toll Dial-in
Number instead of the toll-free Dial-In Number. International
participants will pay their own long distance charges, as your
domestic participants would if they used the Toll Dial-in Number .
International toll free service is available but must be scheduled
at least 1 week in advance and can be quite expensive.
Will I hear a difference in sound or voice
quality?
Summit Conference uses the industry's highest
quality conferencing bridges. Conference calls should sound as good
as any long distance call. You should never have a sound or voice
quality issue with Summit Conference. We use the same long-distance
carriers that you do. Cell phone connections may affect the quality
of your call; this is out of our control.
Do you offer a Premium Service?
Summit
Conference is a full service teleconferencing firm. If you need
operator-assisted calls, Webcasting, Web conferencing, transcription
services etc. then Summit is right for you. Call us toll-free at
(800 906-4290 x3) for more information.
Do you offer Web conferencing?
Summit
Conference calls work with all of the major Web and data
conferencing services. We offer Web conferencing from Start Visuals.
We also WebEx, etc. We would be happy to give you pricing and
specifics for any collaboration service that you are currently using
or considering.
Can I use Web conferencing without a Summit
Conference Service conference call?
No. Our Web conferencing
tool, Start Visuals, works fine with any conference call. Call us
toll free at (800 906-4290 x3) and we can usually have your account
set up and running in a matter of minutes.
My conference call is at 10:00 AM Eastern time.
What time is this in the Pacific (and other) time
zone(s)?
Here is an example:
| Time Zone | Eastern | Central | Mountain | Pacific |
| Time of Day | 10:00 AM | 9:00 AM | 8:00 AM | 7:00 AM |
If your participants are in Indiana or Arizona, check with them directly. Here is a Web site where you can check the time anywhere in the world: http://www.timeanddate.com/
